Moseley Avenue Surgery

Appointments

These times may vary slightly from time to time.
The surgery is currently offering additional appointments one evening per week and Saturday morning. Please ask the receptionist if you wish to have one of these pre-booked appointments. (No other service will be available at these times)

Arrangements During A Doctor's Absence

When a doctor is not personally available, cover arrangements by a partner or a locum will be made.

Access For The Disabled

There is a ramp at the front of the building for wheelchair access. If you have difficulty in getting upstairs, please tell the receptionist when you book your appointment or when you arrive. We can then arrange for you to be seen downstairs.

Complaints/Comments/Compliments

If you have comments, complaints or compliments about any aspect of the practice, please let the practice manager have these.
Wherever possible you should try to speak to someone about your complaint as soon as the event occurs by contacting the doctor or practice manager. This will enable the problem to be dealt with straight away – this is called Local Resolution.

If you prefer to speak to someone who is not directly involved in your case you can contact:

• The Complaints Department at Coventry Teaching PCT on 024 7624 6125
• The Patient Advice and Liaison Service (PALS) at Coventry Teaching PCT on 024 7624 6002/6027
• The Independent Complaints Advocacy Service (ICAS) on 0845 456 4214.

Coventry Walk-in Centre

Patients can access this service - no appointment necessary - between 10.00am and 8.00pm weekdays and 7.00am and 10.00pm weekends and bank holidays. It is located in Coventry & Warwickshire Hospital grounds:
Coventry NHS Walk-in Centre, Stoney Stanton Road, Coventry CV1 4FH

Patient Advice & Liaison Service

PALS is a service for patients, carers and relatives. It provides confidential, on the spot help and offers advice and information to deal with enquiries, concerns or problems you may have about your local NHS.

Patient's Responsibilities

• Please treat all surgery staff with the same respect - we are all just doing our job.
• Do not ask for information about anyone other than yourself.
• Tell us of any change of name or address, so that our records are accurate.
• Only request an urgent appointment if appropriate. Home visits should only be requested if you are really too ill to attend surgery, and night visits should be for emergencies only - the practice doctors will be at work as usual the next day.
• Please cancel your appointment if you are unable to attend.
• Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency.
• Please allow sufficient time for your consultant's letter or the results of any tests to reach us.
• You will be advised of the usual length of time to wait.
• Do let us know whenever you feel we have not met our responsibility to you.
• On the other hand, we would, of course, be pleased to hear when you feel praise is due.